Refunds & Returns

At Lester and Brown, we want you to be thrilled with your purchase. If you need to return or exchange an item, please review our policy below:

Engagement Rings

  • Returns/Exchanges: You can return or exchange unworn engagement and wedding rings within 14 days of delivery, provided you collected or took delivery within 10 days of the ring being ready.

Bespoke Designs

  • For bespoke items, a £150 fee will be deducted from your refund if you choose to return the item. If your bespoke item isn’t eligible for a full refund, your consultant will notify you before you place your order.

Return Process

  1. Initiate Return: Contact us at info@lesterandbrown.com or call 01625 858686 within the specified return period.
  2. Return Conditions: Items must be unworn, in original condition, and returned within one week of notifying us, including all original documents and materials.
  3. Shipping Costs: Customers are responsible for return shipping costs. We recommend using a tracked service for your return.

Refunds

  • Refunds will be processed within 4 to 5 business days after we receive your returned item, using the original payment method. Please allow up to 14 days for processing, depending on your location.

Non-Refundable Items

  • Certain bespoke designs may not be eligible for return. Rings with natural diamonds over £20,000, lab-grown diamonds over £6,000, or specific coloured gemstones over designated values are non-refundable. Your consultant will inform you of any non-refundable items before purchase.

Exchanges

  • To exchange a ring within 90 days, you’ll need to cover return shipping costs. Additional fees may apply:

Ring Resizing

  • We offer one free resize within six months of purchase for our UK, EU, and US customers. Additional fees may apply for further resizes.

Return Preparation

  1. Contact Us: Initiate your return via info@lesterandbrown.com with your order number.
  2. Packaging: Include all original packaging and documents. Avoid labeling the package with "jewelry" or "Lester and Brown."
  3. Shipping: Use a secure method:
  • UK: Royal Mail Special Delivery.
  • EU: DHL.
  • Other countries: FedEx (note potential customs fees).

Need Help?

If you have questions about the return process, please reach out to us at info@lesterandbrown.com or call 01625 858686.

Thank you for choosing Lester and Brown! We look forward to assisting you.

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